Terms of Service

1) Company details

LUMISSENCE SRL
CUI: RO49459066
EUID: ROONRC.J12/411/2024
Str. Donath 198, Cluj-Napoca, Romania
Email: matei@statx.dev
Phone: +40 746 259 316

2) Services

Statx provides technical and consulting services including, but not limited to:

• digital analytics implementation
• GTM and server-side tagging setup
• GA4 configuration and reporting support
• tracking audits and troubleshooting
• Intelligence Ops / growth analytics workflows
• Content Ops / content automation workflows
• merchant-authorized connected analytics, StatX Ask investigations, reporting and AI-assisted recommendations through the StatX application

Specific deliverables, timelines, and pricing may be defined in a separate proposal, statement of work, or written agreement. If there is a conflict, the signed commercial agreement takes priority.

3) Client responsibilities

You agree to:

• provide accurate information
• provide timely access to relevant systems (when needed)
• ensure you have the right to grant access to connected accounts/platforms
• review and approve deliverables in a reasonable timeframe
• use the services in compliance with applicable laws and platform terms

4) Third-party platforms

Statx may work with third-party tools and platforms (e.g., Shopify, Google, Meta, cloud services). Your use of those platforms remains subject to their own terms and policies.

Statx is not responsible for:

• outages or API changes on third-party platforms
• platform suspensions or account-level restrictions
• data discrepancies caused by external platform changes

5) Fees and payment

Fees, billing terms, and payment deadlines are set in the applicable proposal/invoice/agreement.

Unless otherwise agreed:

• invoices are issued by LUMISSENCE SRL
• payments are due according to the invoice terms
• late payments may pause ongoing work until settled

6) Intellectual property

A. Client materials

You retain ownership of materials and data you provide (brand assets, product data, account data, etc.).

B. Statx materials

Statx retains ownership of pre-existing know-how, templates, internal frameworks, utilities, and reusable components.

C. Deliverables

Upon full payment, you receive a license (or ownership transfer if explicitly agreed in writing) to use the deliverables created specifically for your project.

7) Connected application and AI-generated outputs

The application connects only to platforms and information that an authorized merchant user connects or makes available. Available features, native data tools, report coverage, permissions and usage limits depend on the connected services and their grants. Generated analyses and third-party API results can be incomplete, stale or different from a platform's own reporting definitions. The customer remains responsible for reviewing material business decisions and any publication or execution of generated content.

Authorized users must not request another merchant's data, misuse credentials or upload information they lack authority to process. Revoking a connected account stops future authorization but may require a separate data-access or deletion process for retained records.

Some services may include AI-assisted outputs (e.g., content drafts, recommendations, automation outputs).

You acknowledge that:

• outputs may require human review before publication or deployment
• results depend on source data quality and platform constraints
• Statx does not guarantee specific ranking, ROAS, conversion, or revenue outcomes

8) Confidentiality

We will treat non-public client information as confidential and use it only to provide the agreed services, except where disclosure is required by law.

You agree not to share confidential methods, pricing, or proprietary materials provided by Statx without permission.

9) Data protection

Our handling of personal data is described in the Privacy Policy.

When we process personal data on a merchant's behalf, the parties may need an applicable data processing agreement (DPA) in addition to these Terms. A reviewable DPA template is available from StatX on request; publication of a template alone does not mean a merchant has accepted or executed it. Until an appropriate DPA and processing instructions are in place where required, the merchant must not assume that merely connecting an account fulfills its contractual data-protection obligations.

Merchants remain responsible for their own privacy notices, legal bases, consent management and instructions. StatX applies its documented access controls and privacy request handling, subject to verified identity, lawful exceptions and actual operational capability. See the Privacy Policy for current data categories, provider disclosures, retention and privacy requests.

10) Warranties and disclaimers

Statx provides services using reasonable skill and care.

Except where required by law, services and website content are provided on an “as is” / “as available” basis, and we do not guarantee uninterrupted availability or specific business outcomes.

11) Limitation of liability

To the maximum extent permitted by law, Statx / LUMISSENCE SRL will not be liable for indirect, incidental, special, or consequential damages, including lost profits or lost data.

Where liability cannot be excluded, it is limited to the amount paid by the client for the specific services giving rise to the claim in the 3 months preceding the event (unless otherwise required by law or agreed in writing).

12) Termination

Either party may end a service engagement according to the terms in the signed agreement or, if none exist, with reasonable written notice.

Upon termination:

• unpaid invoices remain due
• access credentials should be rotated/revoked as appropriate
• each party will return or delete confidential materials where applicable, subject to verified account ownership, applicable legal retention obligations and the separately requested deletion process

13) Governing law

These Terms are governed by the laws of Romania, unless otherwise required by applicable consumer protection law.

Any disputes will be handled by the competent courts in Romania, unless the parties agree otherwise.

14) Contact

For questions about these Terms:
LUMISSENCE SRL
Email: matei@statx.dev
Phone: +40 746 259 316